Time is TBD | Google Classroom

Introduction to Client Management

An introduction into the specialism of Client Management. Learn the different types of skills, tools and techniques etc in client management.
Introduction to Client Management

Time & Location

Time is TBD
Google Classroom

About the Event

Introduction to Client Management

Today it is more important than ever that customers and clients are looked after. As prices go up post-Brexit and the pandemic, customers look more to value than price and so it is essential to remain competitive organisations and employees have great customer management skills - particularly in Hospitality and/or Events.

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This introductory course aims to:

  • Define who is the "Customer"
  • Explain the purpose of certain jobs and their contribution to an organisation
  • Define service chains
  • List the major interdependencies which can affect work
  • State the attitudes necessary for inspirational customer service
  • Explain the importance of interpersonal contact and behaviour with customers
  • Use Learning Styles concepts in improving customer capabilities
  • Develop an approach which will ensure consistent quality service to your customers
  • Use essential verbal and non-verbal skills effectively with all business contacts
  • Identify action to take on difficulties

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Qualification: Non-accredited

Course Length:  2 hours x 1 day course

Starting:          26th August 2021

Ends:                 26th August 2021

Time:                TBD*

Platform:     Online via Google Classroom

Registering Your Interest

Signing Up is easy. Register your interest and a member of the Wandsworth Lifelong Learning team will be in contact to finalise the enrolement.

Reopen. Refresh. Recharge.

Courses are free and paid for by the European Social Fund via Wandsworth Borough Lifelong Learning.

You are eligible for the course if you meet all the following requirements:  - have lived in UK or EU for at least three years  - not in full time education  - live in a London Borough  - age of 19 or over on 31st August 2020  - have National Insurance Number

Registration deadline: TBD

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For more free courses visit: https://www.timothyrandrews.com/events

Timothy R Andrews is promoting this course on behalf of Wandsworth Borough Lifelong Learning.

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