Customer Service Level 1 Qualification

Level 1 Certificate in Customer Service Qualification

Improving Your Customer Service Skills

This is a FREE course, funded by the European Social Fund - available to UK and EU citizens resident in London.

The job market is tough an getting tougher, so why not stand out from the crowd and get a qualification.

With most jobs requiring customer service skills on some level, get ahead of the game and get qualified!

Improving Your Customer Service Skills:   Go beyond the average and learn great customer service skills you can take with you for life.

This course will cover:

• How to deliver good customer service
• How to use different communication methods
• How to provide good customer service in line with organisational procedures
• How to effectively deal with customer queries, problems and complaints
• Understand how customer needs and expectations are formed  

Course Length:  1 x 2 hours per week, 4 weeks course

Starting:            25th January 2021

Ends:                15th February 2021

Time:                 1.30pm – 3.30pm

Platform:     Online via Google Classroom

Qualification upon completion

Level 1 Award in Customer Service with the opportunity to progress and gain a Level 2 qualification.

Through attending this course and completing the assignments you will achieve a Level 1 Certificate in Customer Service. We also have additional funding for you to complete a Level 2 Customer Service qualification. Please note this will involve completing an online assessment/multi choice test.

If you would like to improve your customer service skills, enroll for this FREE, certified Level 1 Qualification. There are limited numbers and when the course is full you will have missed out. 

Signing Up is easy. Register your interest and a member of the Wandsworth Lifelong Learning team will be in contact to finalise the enrolement.

Get online. Get qualified.  

Courses are free and paid for by the European Social Fund via Wandsworth Borough Lifelong Learning. The courses apply to any UK resident   You must be a UK or European Citizen or resident living in the UK for  at least 3 years, and living in London.

Registration deadline: 19/01/2021

 Don't miss out! Apply now

For more free courses visit: https://www.timothyrandrews.com/events

Light Cloud Ltd & Timothy R Andrews are promoting this course on behalf of Wandsworth Borough Lifelong Learning.