Mon, 03 Jul|
Customer Service in Hospitality : Levels 1 & 2
This is a 4 week course, 2 hours a week and learners will work towards L1 and L2 in Customer Service. Course work is required
Time & Location
03 Jul 2023, 10:00 – 25 Jul 2023, 10:00
About the Event
Customer Service Levels 1 & 2 Award Certificate
In Hospitality whether in restaurants or hotels, customers expect a high level of service.
Excellent customer service is, therefore, a must for any hospitality business if it wants to succeed and keep its clients and customers happy and loyal.
This programme is designed for anyone who is already in a customer facing role (or who aims to be) and will equip you with the knowledge and skills to deliver excellent customer care. It’s a key skill that everyone can benefit from and one that will stay with you for life.
You will learn:
· The principles of customer service
· How to meet customers’ expectations
· The importance of appropriate behaviour
· Communication techniques
· How to deal with difficult situations
Qualification upon Completion Following full attendance at the course, completing the assignments and sitting an external test, you will achieve Customer Service Awards Level 1 & 2.
You must be able to attend all online sessions.
Course Length: 1 x 2 hours per week, 4 weeks course
Starting: 3rd July 2023
Ends: 25th July 2023
Time: 10:00am - 12:00pm
Platform: Online via Google Classroom
Signing Up is easy. Count Me In! and a member of the Wandsworth Lifelong Learning team will be in contact to finalise the enrolement.
You must be eligible for this funded course. Click here to check your eligibility.
Registration deadline: Wednesday 28th June 2023 12:30pm
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This course is promoted on behalf of Wandsworth Borough Lifelong Learning.